Missing components

If you have purchased a new product which has faulty or missing items, the fastest way for you to get a missing component is to be in direct contact with the original publisher. Most publishers have their own service that provide players with missing components.

The following is a list of the more prominent publishers' preferred methods of dealing with missing components.

Lautapelit.fi:

If you have purchased a new Lautapelit.fi game, you can inform us of missing or defective components at info@lautapelit.fi. Please include your address, a copy of the receipt, and preferrably also your phone number. Unfortunately we cannot supply spare parts for second-hand copies of our games. PLEASE NOTICE! Our service for missing components is centralized to our store in Helsinki. Our store in Tampere will not have any spare parts. However, it is naturally possible to send your spare parts to the Tampere store for you to pick up.

For Eclipse and Nations products in North America, spare parts are handled by Asmodee's spare part service (//parts.asmodeena.com/).

Other Finnish publishers:

Competo / Marektoy:

Missing or faulty parts in Competo/Marektoy products can be reported to info@competo.fi.

Peliko:

Missing or faulty parts in Peliko/Martinex products can be reported to info@martinex.fi.

Tactic:

Missing or faulty parts in Tactic products can be reported to info@tactic.net.

Publishers in other countries:

Alredac Entertainment Group (AEG):

Missing or faulty parts in AEG products can be reported to customerservice@alderac.com.

Asmodee:

The following publishers and brands are owned by Asmodee, and spare parts are handled by Asmodee's spare part service (//parts.asmodeena.com/):

Asmodee, Days of Wonder, Enigma Distribution, Fantasy Flight Games, Z-Man Games, and English editions of all Catan products.

Bombyx, Edge Entertainment, Esdevium, Filosofia, GameWorks, Libellud, Ludically, Ludonaute, Pearl Games, Plaid Hat Games, Repos Production, Space Cowboys, Windrider Games, Ystari Games.

Gigamic:

Gigamic contact form: //www.gigamic.com/contacter-gigamic.php. For Finnish editions published by Lautapelit.fi, please contact the Lautapelit.fi customer service.

Hasbro (mm. MB, Wizards, Avalon Hill, Parker Brothers):

Hasbro products arrive to us from many different sources, with different spare part service procedures. Should you have any faulty or missing parts in Hasbro products, please contact the Lautapelit.fi customer service first.

Iello:

Iello contact form: https://iello.desk.com/customer/portal/emails/new

Kosmos:

Contact details for Kosmos: //www.kosmos.de/content/service/

Mayfair Games and Lookout Spiele:

Mayfair Games customer service details: //www.mayfairgames.com/pages/contact-us.

For certain games originally produced by Lookout Spiele, another possible source for spare parts is Lookout (ersatzteile@lookout-spiele.de).

Pegasus Spiele and Eggertspiele:

Pegasus Spiele contact form //www.pegasus.de/en/contact/

For certain games originally produced by Eggertspiele, another possible source for spare parts is Eggertspiele (info@eggertspiele.com).

Queen Games:

Queen Games contact form: //www.queen-games.com/kontakt/ersatzteile/

Rio Grande Games:

Rio Grande Games contact form: //www.riograndegames.com/customer_service.html

Steve Jackson Games:

Missing or faulty parts in Steve Jackson Games products can be reported to orders@sjgames.com.

Stronghold Games:

Stronghold Games contact details: https://strongholdgames.com/store/information/missing-damaged-parts/

Tasty Minstrel Games (TMG):

Missing or faulty parts in TMG products can be reported to parts@playtmg.com.

last updated 2017-03-06.