If you have purchased a new product which has faulty or missing items, the fastest way for you to get a missing component is to be in direct contact with the original publisher. Most publishers have their own service that provide players with missing components.
The following is a list of the more prominent publishers' preferred methods of dealing with missing components.
If you have purchased a new Lautapelit.fi game, you can inform us of missing or defective components at firstname.lastname@example.org. Please include your address, a copy of the receipt, and preferrably also your phone number. Unfortunately we cannot supply spare parts for second-hand copies of our games. PLEASE NOTICE! Our service for missing components is centralized to our store in Helsinki. Our store in Tampere will not have any spare parts. However, it is naturally possible to send your spare parts to the Tampere store for you to pick up.
Regarding spare parts requests for Eclipse - 2nd Dawn for the Galaxy, you can write to email@example.com. Unfortunately, due to current shipping situations there will be a delay of 5 weeks until we can start fulfilling most of the requests.
Other Finnish publishers:
Competo / Marektoy:
Missing or faulty parts in Competo/Marektoy products can be reported to firstname.lastname@example.org.
Missing or faulty parts in Peliko/Martinex products can be reported to email@example.com.
Missing or faulty parts in Tactic products can be reported to firstname.lastname@example.org.
Publishers in other countries:
Alredac Entertainment Group (AEG):
Missing or faulty parts in AEG products can be reported to email@example.com.
The following publishers and brands are owned by Asmodee, and spare parts are handled by Asmodee's spare part service (http://parts.asmodeena.com/):
Asmodee, Days of Wonder, Enigma Distribution, Fantasy Flight Games, Z-Man Games, and English editions of all Catan products.
Bombyx, Edge Entertainment, Esdevium, Filosofia, GameWorks, Libellud, Ludically, Ludonaute, Pearl Games, Plaid Hat Games, Repos Production, Space Cowboys, Windrider Games, Ystari Games.
Gigamic contact form: http://www.gigamic.com/contacter-gigamic.php. For Finnish editions published by Lautapelit.fi, please contact the Lautapelit.fi customer service.
Hasbro (mm. MB, Wizards, Avalon Hill, Parker Brothers):
Hasbro products arrive to us from many different sources, with different spare part service procedures. Should you have any faulty or missing parts in Hasbro products, please contact the Lautapelit.fi customer service first.
Iello contact form: https://iello.desk.com/customer/portal/emails/new
Contact details for Kosmos: http://www.kosmos.de/content/service/
Mayfair Games and Lookout Spiele:
Mayfair Games customer service details: http://www.mayfairgames.com/pages/contact-us.
For certain games originally produced by Lookout Spiele, another possible source for spare parts is Lookout (firstname.lastname@example.org).
Pegasus Spiele and Eggertspiele:
Pegasus Spiele contact form http://www.pegasus.de/en/contact/
For certain games originally produced by Eggertspiele, another possible source for spare parts is Eggertspiele (email@example.com).
Queen Games contact form: http://www.queen-games.com/kontakt/ersatzteile/
Rio Grande Games:
Rio Grande Games contact form: http://www.riograndegames.com/customer_service.html
Steve Jackson Games:
Missing or faulty parts in Steve Jackson Games products can be reported to firstname.lastname@example.org.
Stronghold Games contact details: https://strongholdgames.com/store/information/missing-damaged-parts/
Tasty Minstrel Games (TMG):
Missing or faulty parts in TMG products can be reported to email@example.com.
last updated 2017-03-06.